Refund and Returns
Since Weapon Depot is a marketplace of independent shops, refunds, returns, and exchanges are handled differently from seller to seller. Return policies are set individually by the gun dealers that sell on the site. Weapon Depot is not responsible for refunds, exchanges, and disputes. All refunds and returns must go directly through the seller/vendor and the buyer.
Sellers Set Their Own Refund Policies
Weapon Depot does not sell firearms, we just allow vendors to list items for sale.
Each seller on Weapon Depot sets their own policies regarding returns and refunds. These policies should be displayed in each seller’s Shop Policies page. If there is a problem with an order, contact the seller directly first.
As a seller on Weapon Depot, you are expected to clearly state your policies about returns and refunds in your Shop Policies page. These policies are also expected to fall in line with Weapon Depot policies. Clearly let buyers know how you handle any issues or problems with a transaction.
Problem with a Transaction
When there is a problem with a transaction, it’s best for buyers and sellers to contact each other directly via instant messaging on Weapon Depot. Please keep in mind that Weapon Depot provides the marketplace, but isn’t directly involved in transactions between individual buyers and sellers. Weapon Depot is not responsible for any disputes or issues arising out of the transaction between a buyer and seller.
Initiating a Case for a Problem with a Transaction
If you have trouble with an order and can’t sort it out directly with your seller or buyer, you can file what’s called a “case.” Opening a case is the best way to let a seller and Weapon Depot know that you’re having issues with an order. The case system on Weapon Depot is where buyers and sellers work together to resolve their issues. If necessary, Weapon Depot can help bring a dispute to a conclusion. Please note: If a buyer does not formally file a case, Weapon Depot cannot get involved.